How it works

The NPP uses ISO 20022 messaging formats, an international standard format used for electronic data interchange between financial institutions or organisations that move money and data. The benefit of ISO 20022 is that it is a global interoperable standard that conveys more data than most other messaging formats.

What can you do with the NPP?

The New Payments Platform provides innovators with capability building blocks that can be used in different ways to create new payments experiences and enable efficient, cost-effective back-end processing.

There is a broad spectrum of innovative possibilities that could be brought to life by the Platform – from supporting emergency payments, helping corporate treasurers unlock their working capital, embracing more efficient reconciliation, or enabling real-time payments overseas.

Many of these innovative possibilities could incorporate PayID – the Platform’s addressing service that enables payments to be directed to accounts using information that is easier to remember than a BSB and account number, such as a phone number, email address or Australian Business Number.

Outside retail, corporate and institutional banking, the industries and sectors that could benefit from the Platform’s capabilities include insurance, superannuation, ecommerce, payroll, the gig economy, securities and company corporate actions. But the NPP’s potential is not restricted to these sectors alone.

A great deal of innovation could occur ‘before’, ‘after’ or ‘around’ the real-time payment leg of a product or service. Examples of this include the real-time funding or defunding of digital payments wallets, short-term lending, the first or last domestic leg of an international remittance, or QR Code driven products.

Read more about accessing the Platform and the NPP API Framework and Sandbox.

The NPP has been intentionally designed to be ‘open access’. Depending on the end-goal, there are five pathways an organisation could follow to access the NPP and its benefits.

Accessing the Platform

Developers can learn and test the NPP’s capabilities via the API Framework and Sandbox.

We have a range of guides and short discussion papers that illustrate how the NPP can be brought to life.


PayID is the name of the NPP’s addressing service. It’s a function of the Platform that allows users to link easy-to-remember pieces of information, such as their phone number or email address, to their account. Users can then provide their PayID, instead of their BSB and account number, to people or organisations they wish to receive payments from.

PayID does not replace a BSB and account numbers entirely. It just provides an alternative and simpler way to address payments for people or businesses who don’t want to share their BSB and account number. It’s about simplifying the payments process by using information that is easier to remember.

People and businesses can create, manage or move a PayID by contacting their participating financial institution.

To read more about PayID, visit

Organisations developing a service or product supported by the Platform, may wish to use the PayID functionality as part of their service offering. For more information they should email

Businesses with a PayID may wish to tell their customers it’s available to make payments to by using one of our logos. Find out more here.

Osko by BPAY is the first overlay service developed for use on the NPP. Launched in February 2018, its first iteration enables real-time peer-to-peer payments via the user’s regular internet or mobile banking service. It also enables users to include up to 280 characters to describe their payments, including emojis!

To read more about Osko, visit

Innovators can use APIs to access the NPP, its capabilities or Overlay Services like Osko.

Learn and test the NPP’s capabilities via an API Framework and Sandbox.

Security and fraud

Financial institutions participating in the NPP are required to have fraud and security controls in place to protect the integrity of the Platform and those who use it. At the same time, the NPP is certified to the highest data security standards and monitored 24-hours-a-day, seven-days-a-week.

NPP payments are typically made by logging into the secure internet site or mobile banking application of a participating financial institution and authorising a payment. If payers are sending a payment to another person’s PayID, they can check the name of the person associated with that PayID before hitting send on the payment.

While most financial institutions today use tools that can detect, stop and examine unusual or suspicious payments, consumers need to remain alert to scams where they could be tricked into handing over their online banking password or authorising a payment. The banking industry is a leading advocate for cybersecurity and scam awareness, educating the general public on what they should be wary of, which includes reminding customers that they should:

  • never give away their online banking login details or passwords, especially via email or phone
  • always question unexpected emails or phone calls from people asking for money
  • to check with your bank when a payment seems suspicious